why.... it is so hard????

first exam final utk dgree... semlm mmg susah sng2... menagis msa tgh jawab soalan tuh.... nape la susah sngt... sem lepas senang gle.... mmg sakit hati jawab soalan tuh.... crm is one of my fav subject.... mungkin ada hikmah disebaliknya.... aku harap sngt aku lulus.... tak sangup nk repeat paper nih.... dh la 5 jam creadit.... mmg trok la result nati...

crm text book

so utk menghilangkan stress.... smlm 1 hari tdoq pastu p jog with pam, emma n dino.... lega skit.... so ari nih..... gambate neh.... i have to study for the next paper.... customer retention n service recovery..... subjek nih nmpak cam simple.... tp tak bole under estimate...